Pat: 16 years of helpdesk and Customer Care experience
Since 1992 Pat has been delivering innovative solutions that enable companies to meet customer retention and acquisition goals while improving productivity and reducing costs.
A solid background in customer care and IT integration combined with a deep understanding of the business environment allows PAT to provide competitive solutions that meet genuine business needs.
This is the Customer Care /Service portal which offers full 24/7 service without added costs.
Web-based access with user defined parameters.
Request sending, ticket creation and tracking, view of partial solutions and final solutions.
Ticket forwarding, automated ticket creation and tracking, resolution steps and solutions.
Self-service access to Knowledge Base for end users.
Provides access to FAQs, downloads, forums and dedicated or general news.
Allows dynamic database searching for known solutions and issues.