Pat: 16 years of helpdesk and Customer Care experience
Since 1992 Pat has been delivering innovative solutions that enable companies to meet customer retention and acquisition goals while improving productivity and reducing costs.
A solid background in customer care and IT integration combined with a deep understanding of the business environment allows PAT to provide competitive solutions that meet genuine business needs.
Read our help desk software features.
Helpdesk Advanced is the best solution your
Customer Service Representative can have.
Support application characteristics.
Native integration with LANDesk Management Suite.
Information Technology Infrastructure Library: theCustomer Service standards.
Help desk is an information and assistance resourcethat troubleshoots problems with computers orsimilar products.
Pat new website.
The new support portal is iWeb!This is the Customer Care /Service portal which offers full 24/7 service without added costs.
Web-based access with user defined parameters.
Request sending, ticket creation and tracking, view of partial solutions and final solutions.
Ticket forwarding, automated ticket creation and tracking, resolution steps and solutions.
Self-service access to Knowledge Base for end users.
Provides access to FAQs, downloads, forums and dedicated or general news.
Allows dynamic database searching for known solutions and issues.
www.pat.it official site |
info@pat.it