The start-up: there's nothing easier

While being a product with many functionalities and features, HelpdeskAdvanced includes within it a series of tools that will make your life easier in terms of both its implementation and its maintenance. All this has been attained by including multiple automatic update mechanisms within the tool, which allow the user to be operative in just a few days, without the need for expert programmers. A series of guides help you to correctly configure the system and to check the correctness of its settings.

HelpdeskAdvanced allows you to concentrate on your business, quickly activating the functionalities that you choose, without compromising good working and allowing you to be operative immediately.

You will see the first results within just two weeks of installation.
Pat guarantees it and thousands of active users will testify to the solution’s effectiveness.

All the information close to hand...

Solve problems with the first call;
Reduce customer support costs in terms of time and money;
Streamline enquiry management processes.

Usable in 100% web-based mode

Reduce technological infrastructure costs;
Accessible using any device.

Automatic knowledge base creation

Company’s intellectual property, archived and easy to consult;
Very quick responses to previously encountered problems;
Customer access to the knowledge base via the internet to reduce volume of calls and further increase the level of service.

Complete reporting and analysis of helpdesk activity

Monitor the quality of service;
Assess the strengths and weaknesses in order to improve the service.

Modular solutions

Flexible and scalable;
From SMEs to large companies, HDA is designed to respond to your demands.

Ready to use

Immediate Return On Investment (ROI);
Reduction in training costs.

User-friendly interface

Easy to learn;
Simple and intuitive to use.

HelpdeskAdvanced more info...