Support wherever you are

Thanks to iWeb, your customers can make an assistance request, check the status of their own tickets, or search for an answer, discovering the solutions to problems posed to the assistance service at the click of a mouse. And they can do all this at any time.

iWeb is the essential portal for searching for and finding immediate responses to every demand or enquiry: from literature, newsletter and F.A.Q. downloads, to dialogue through forums; from reading updated news through the easy administrator’s interface, to SelfWebService, which thanks to HDA’s internal search engine allows you to independently and dynamically search for and check solutions to a certain problem that have previously been entered into the database.

What is iWeb PRO?

iWebPRO is the HelpdeskAdvanced module that allows access to the application using just a browser.

From now on, a simple internet connection is all that is needed to offer all your company’s resources the facility to view, edit and manage customers’ tickets.

And that isn’t all...

Thanks to iWebPRO, your technicians will finally have access to all the information they need in order to handle intervention requests while out of the office, or two operators from two different offices will be able to use the same tool and the same database to provide assistance to their own customers and have access to constantly updated data.

iWeb and iWeb PRO are natively integrated with HelpdeskAdvanced

iWeb is natively integrated with HelpdeskAdvanced, without the need for further configuration or extra installations.

This innovative web application represents the new performance benchmark for those who provide remote support services, offering the customer a selfwebservice functionality, among others, and making better automatic services available while tangibly reducing support costs.

The possibility of having a continuous service, 24 hours a day, 365 days a year, and with no additional costs, is not a chimera.
It is the solution that Pat has created for those companies that adopt HelpdeskAdvanced and that need to offer customers and partners the facility to manage the helpdesk and assistance platform online.

Further information on iWeb and iWeb PRO

Fill in the contact form to receive further information on our helpdesk solutions.